Keeping Your Account Protected

Protection

Password Safety

Never share your account password, security PINs, or one-time verification codes (OTP) with anyone online or over phone calls.

Verification

Official Links

Always double-check the browser URL before typing in sensitive personal information to guard against phishing attempts.

Access Control

Device Privacy

Always log out of your session when accessing your account from public devices or shared Wi-Fi networks.

Login Troubleshooting FAQ

What should I do if I forget my password?

You can use the account recovery options within the mobile application or contact customer support for password reset assistance.

Why is my login attempt failing?

Check that your username and password are typed correctly. Make sure your internet connection is stable and Caps Lock is turned off.

Can I log in using the mobile APK?

Yes, once you download the YY9 APK and complete installation, you can sign in directly inside the app using the same credentials.